FAQS

Frequently asked questions

 

How long will it take to get my order? 

Most orders: Most orders ship within 1-3 days from our warehouse in Indiana.  Transit times vary by location but are typically 3-5 days.

Drop Ship Items:  Custom Art, Holland Windows, Hand Blown Vases & Hand Blown Cloches,  ID One Piece Shelf, One Piece Circular Shelf, Circle top Tray and Glass Hurricanes and Cylinders ship from a separate location and take 7-12 days to deliver. 

Do You Offer Discount Codes or Have Sales? Yes.  If you are a new customer and join our email list you will receive a discount code for your first order.  We send a weekly email announcing new arrivals and sales.  This is the best way to be informed of promotions, sales and discounts.

How can I change my address after my order has been placed? 

If you need to change your shipping address please email orders@interiordelights.net immediately.  Title your email "URGENT ADDRESS CHANGE" and we will do our best to intercept your order.  We cannot guarantee that we will be able to catch your order before it is packed up, but we will try. 

Can I order online and pickup in the shop? 
We are no longer able to offer local pickup.  We have expanded our warehouses outside of Colorado and unfortunately this means we can no longer offer this option.

How do I get notified when an items is back in stock?
If an item is sold out on the website and you would like to get notified when it is back in stock, fill out your email address or cell phone number.  Once this item is restocked, an alert will trigger to notify you.  If you miss out, you will need to sign up again.

What if my tracking information says that an order was delivered but I did not receive my item?  We have learned that delivery carriers will sometimes mark an order as delivered when they actually have not delivered it.  Normally it will show up 1-3 days later.  If you have checked with your neighbors and you have not received your package after three days, please go to our claims portal to begin the claims process. 

Where do orders shipped from? All of our orders ship from the United States.  Our main warehouse is now located in Indiana, but some orders ship from our other locations in Texas, Mississippi, Colorado or California. 

Where are your products made?
Many of our products are made in India, Indonesia, China Spain and Vietnam. Our signature candles are hand poured in the United States and some products are made by local artisans. 


CLICK HERE TO VIEW OUR FULL RETURN POLICY

 

CLICK HERE TO START A DAMAGE OR MISSING ITEM CLAIM 

FREE OR LOWER COST RETURNS:  Interior Delights offers an option at checkout to purchase a low cost "Free Return Label" protection that will provide you with a free return label should you decide to return any item in that particular order.  If you do not purchase the option, you can still purchase a label through our portal with our negotiated low shipping rates and the cost of the label will be deducted from your refund.  You may also take your return to the carrier of your choice and return your item at your own expense.